Frequently Asked Questions
How long does shipping take?
Shipping can take up to 5-7 business days depending on your location. Our products ship worldwide, and for free within Canada.
How can I return my item if it doesn't fit?
Your item can be returned or exchanged if it doesn't fit your decor. Fold the item back into the shape it was originally packaged in with original packaging, and email us at email@example.com for a shipping label to send your package back.
Where are your products made?
Traditional designs are made in the province of Esfahan, modern designs are made in Turkey, and our shag products are made in Belgium.
What kind of payments do you guys accept?
We accept all major credit cards, debit cards, apple and google pay. For advanced orders or larger orders, we also accept interac e-transfer through invoice.
How can I clean my carpet?
For Traditional Iranian pieces and Modern Turkish rugs: Upon receiving your rug, make sure to vacuum over it at least 3 times before setting it in. Blot stains with water and soap. These rugs can also be pressure washed and soaked outdoors. For everyday cleaning, vacuum regularly.
For Shag rugs: Vacuum regularly. For major spills and stains, have it professionally cleaned.
My rug I bought was rolled and the corners aren't flat. What can I do?
Due to the nature our products are shipped in, they might be curved on the corners as you unroll them. Roll the carpet in the opposite direction and let it sit like that for 15 minutes and when you lay it out it will be flat! Sometimes if you just let it sit for a bit, the carpet will flatten out on its own as well.